Burst pipe or a leak in Indianapolis
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Area served: Indianapolis, IN and ZIP codes 46204, 46202, 46206, 46201, 46225, 46208, 46218, 46205.
Water near outlets or the panel? Stay clear and call the utility or 911 first.
For a gas smell, flooding or sparks, call 911 or your utility first.
Representative photoTwo minutes before you send it
- Find the main shutoff valve and turn it off if water is spreading.
- Turn off power to any outlets or appliances that are getting wet.
- Take a photo of where the water shows up and note when it started.
Sound familiar?
- Water on the floor or ceiling
- Drain backs up
- Toilet keeps running
- Pressure dropped
Send it as is. You can add the details right after, and they go straight into your request.
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Pick the service and enter your ZIP code.
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Indianapolis facts that shape the job
- Homes with irrigation systems in the Citizens service area have a backflow device that must be tested as required by IDEM, and Citizens sends customers an annual testing reminder.Source: info.citizensenergygroup.com, checked 2026-10
- FEMA's National Risk Index lists Marion County, IN as relatively high for cold wave risk. A cold wave is when an unheated crawl space or garage pipe is most likely to burst.Source: FEMA National Risk Index (December 2025), Marion County, IN, checked 2026-10
- Citizens Energy Group's leak tips say most toilet leaks happen at the overflow pipe or the plunger-ball: a worn overflow valve makes the toilet run like a leaky faucet, and food coloring added to the tank that shows up in the bowl points to a plunger-ball leak.Source: info.citizensenergygroup.com, checked 2026-10
- A normal year brings about 120 nights at or below freezing near Indianapolis (NOAA normals).Source: NOAA NCEI U.S. Climate Normals 1991-2020, station USC00124272, checked 2026-10
- Homes near Indianapolis face about 5,704 heating degree days in a typical year, per NOAA's 1991-2020 normals. Measured at the Indianapolis Se Side (IN) station. The heating load here is higher than in 45 of the 56 other cities we cover; Denver, CO comes closest. Cold seasons of that length are why insulating exposed pipes is worth asking about.Source: NOAA NCEI U.S. Climate Normals 1991-2020, station USC00124272, checked 2026-10
Requests from across Indianapolis
From downtown to the edge of town, tell us your ZIP and we connect you with an independent local pro who works there.
ZIP codes we take requests from: 46204, 46202, 46206, 46201, 46225, 46208, 46218, 46205.
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