Burst pipe or a leak in San Antonio
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Area served: San Antonio, TX and ZIP codes 78201, 78212, 78228, 78207, 78215, 78205, 78213, 78237.
Water near outlets or the panel? Stay clear and call the utility or 911 first.
For a gas smell, flooding or sparks, call 911 or your utility first.
Representative photoTwo minutes before you send it
- Find the main shutoff valve and turn it off if water is spreading.
- Turn off power to any outlets or appliances that are getting wet.
- Take a photo of where the water shows up and note when it started.
Sound familiar?
- Water on the floor or ceiling
- Drain backs up
- Toilet keeps running
- Pressure dropped
Send it as is. You can add the details right after, and they go straight into your request.
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San Antonio facts that shape the job
- The cold wave risk for Bexar County, TX is rated relatively high in FEMA's National Risk Index. Before a cold wave, find your main shutoff so you can close it fast if a pipe splits.Source: FEMA National Risk Index (December 2025), Bexar County, TX, checked 2026-10
- San Antonio logs roughly 22 freezing nights in an average year.Source: NOAA NCEI U.S. Climate Normals 1991-2020, station USC00417947, checked 2026-10
- Winter heating load in San Antonio runs to roughly 1,527 heating degree days in a normal year (NOAA 1991-2020 normals). Measured at the San Antonio Incarnate Word (TX) station. The heating load here is higher than in 11 of the 56 other cities we cover; Austin, TX comes closest. Cold seasons of that length are why insulating exposed pipes is worth asking about.Source: NOAA NCEI U.S. Climate Normals 1991-2020, station USC00417947, checked 2026-10
- Natural gas in San Antonio also comes from CPS Energy, which reports about 399,000 gas customers mainly in San Antonio and nearby counties.Source: www.cpsenergy.com, checked 2026-10
- San Antonio Water System (SAWS) is the city's water and sewer utility, maintaining 13,000 miles of water and sewer mains and offering 24-hour emergency response.Source: www.saws.org, checked 2026-10
Requests from across San Antonio
From downtown to the edge of town, tell us your ZIP and we connect you with an independent local pro who works there.
ZIP codes we take requests from: 78201, 78212, 78228, 78207, 78215, 78205, 78213, 78237.
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